We are looking to hire smart and passionate folks for our Product team. The Product Specialist team takes care of technical account management for all our customers. They help troubleshoot and resolve issues that customers might have, and provide assistance as and when required. In this role, you'll be expected to work with the customers on all product queries in an omnichannel environment and deliver moments of wow to our customers across the world.
- Take ownership of customer issues reported and ensure that they are resolved.
- Diagnosing and troubleshooting problems and identifying solutions to resolve customer issues.
- Collaborate with other appropriate internal teams and represent the customers while figuring out solutions and workarounds.
- Document knowledge in the form of FAQs and knowledge base articles.
- 2-3 years of work experience in any customer-facing role in a Product company.
- Strong experience as an escalation resource for enterprises in a product company environment.
- Experience implementing software solutions for customers
- Significant experience working with one of Cloud providers preferably AWS
- Scripting knowledge (Bash/Shell/JSON/YAML)
- Knowledge of cloud deployment technologies like Terraform, Ansible etc will be desirable
- Excellent customer facing skills and interest in working with customers onsite and remotely
- SAAS start-up working experience will be a plus
- Clear, concise and effective written and oral communication skills.
- Empathy towards customers and understanding their needs.
- Interest, curiosity, and openness to learning new technologies.
- Good interpersonal skills and ability to collaborate with internal stakeholders as well as end customers.
- Flexibility in working in different shifts/regions.
- This is absolutely mandatory because we follow a rotational shift policy with 6 months- One-year cycles.