Jayne Groll is co-founder and CEO of the DevOps Institute (DOI) whose mission is to advance the human elements of DevOps. Her IT management career spans over 25 years of senior IT management roles across a wide range of industries. Her expertise spans multiple domains including DevOps, Agile, ITIL/ITSM and Leadership. She is the author of the Agile Service Management Guide. Jayne is a recognized and respected IT thought leader and influencer and is very active in the global DevOps, ITSM and Agile communities and is a frequent presenter at local, national and virtual events.