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ServiceNow ITSM
CI/CD Stage
Product Type
Fred Luddy

ServiceNow ITSM

ServiceNow IT Service Management provides a modern, cloud-based, silo-busting service management solution.

Deliver services that amaze your users, increase productivity, and achieve new insights by consolidating to the most innovative ITSM solution.

Transform the impact, speed, and delivery of IT

IT Service Management

The IT Service Management (ITSM) solution enables you to modernize the way you manage and deliver services to your users through a single cloud-based platform. Automate processes, increase productivity across the enterprise, and gain data visibility and reporting, all within one tool.

Transform the impact, speed, and delivery of IT services

The Now Platform was built for the cloud and has its own shared data model, AI, and workflow automation that are leveraged by many IT applications. The combination of the Now Platform and applications helps you increase productivity by automatically identifying and resolving issues, which reduces the negative business impacts of unplanned, non-strategic work.

Enhance the service experience

Automate support for common requests with virtual agents powered by natural language understanding (NLU). Engage users with natural, human conversation to provide consistent good customer service experiences.

Consolidate IT services

Rapidly consolidate existing tools to a single system of action in the cloud.

Improve IT productivity

Use machine learning algorithms and virtual agents to automate routine tasks and increase the productivity of agents.

Gain visibility into processes and services

Get full visibility into any process or service with built-in dashboards and analytics providing real-time, actionable information to improve service quality.

Provide mobile connectivity

Enable employees to find answers and get work done from a modern mobile application.